At Nathan Active, we are committed to providing our customers with a seamless shopping experience, including efficient shipping and delivery of our products worldwide. Please read our shipping policy for details on shipping costs, delivery times, and handling procedures.

1. Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of your order. You will see the shipping charges during the checkout process before finalizing your purchase.

We offer various shipping options to accommodate your needs, including:

• Standard Shipping
• Express Shipping
• International Shipping

2. Delivery Times

We strive to process and ship orders within 1-2 business days. Once your order is shipped, you can expect delivery within the following timeframes:

• Domestic Orders: 5 to 7 business days
• International Orders: 5 to 7 business days (may vary based on the destination and customs processing)

Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and other unforeseen circumstances.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.

4. Handling Procedures

To ensure your order is processed efficiently, please ensure that all shipping information provided during checkout is accurate, including:

• Recipient’s name
• Shipping address
• Contact number

In the event that an incorrect address is provided, Nathan Active is not responsible for any delays or additional shipping charges incurred.

5. International Shipping

We are pleased to offer worldwide shipping. International customers may be subject to customs duties and taxes based on their country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at [email protected] within 5 business days of receiving your tracking information. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

7. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please reach out to our customer service team: [email protected].